Privacy Policy

This policy explains how YourNetworkHelp ("we", "us") collects and uses personal data when you use yournetworkhelp.com or contact us by phone, form, or email. This is a starting template — have it checked against UK GDPR and the Data Protection Act 2018 by a qualified advisor before the site goes live, and update it to reflect exactly what you collect.

What we collect

• Contact details you submit through our call-back form: name, phone number, email address, postcode.
• Details of the issue you're contacting us about.
• Standard technical data collected automatically by the website (e.g. browser type, pages visited), used for analytics if enabled.
• Call data if you contact us by phone, including call recording where applicable — state clearly here if calls are recorded.

How we use it

• To respond to your enquiry and arrange a call-out or quote.
• To keep records required for invoicing and warranty purposes.
• To improve our service and, where you've agreed, to contact you about future offers.

Legal basis

We process your data on the basis of contract (to provide the service you've requested) and legitimate interest (to respond to enquiries and maintain business records). Where we ask for marketing consent, we rely on that consent and you can withdraw it at any time.

Sharing your data

We do not sell your personal data. We may share it with the engineer carrying out your job, our accounting software, and — if used — email or advertising platforms strictly for the purpose of contacting you or measuring ad performance. List your actual third-party tools here (e.g. Google Ads conversion tracking, an email provider, a CRM) so this section is accurate.

How long we keep it

[Add your real retention period here] — e.g. enquiry data kept for 12 months if no job is booked, and job/invoice records kept for the period required by UK tax law (currently 6 years).

Your rights

• Access the personal data we hold about you.
• Ask us to correct or delete it.
• Withdraw marketing consent at any time.
• Complain to the UK Information Commissioner's Office (ICO) if you believe we've mishandled your data.

Cookies

[Add this once decided] — if you use analytics or advertising cookies (e.g. Google Ads conversion tracking, Google Analytics), disclose this here and add a cookie consent banner if targeting UK/EU visitors, as required by PECR/UK GDPR.

Contact us about this policy

YourNetworkHelp. Email: help@yournetworkhelp.com, Phone: +44 800 652 1815.